Refund policy

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lavenderrugs.com.

We appreciate your business and your satisfaction is a major concern. Returns can be initiated within three days of delivery. The buyer is responsible for all shipping, handling, and insurance costs for return of the rug. All returns must be in original condition and soil/stain free. We do not accept returns for rugs that are custom or special orders or had alterations done at your request. If asked to store rugs, sale is final three days after invoicing.